Introduction

At Pacific Islands Art, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, our refund and return policy is designed to make the process as smooth as possible. Please read the following policy carefully to understand your rights and obligations.

Refund and Return Conditions

Eligibility for Refunds and Returns

To be eligible for a return or refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The return request must be initiated within 21 days of receiving the item.
• A receipt or proof of purchase must be provided.

Partial Refunds

In some situations, only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 21 days after delivery.

Return Process

Step-by-Step Guide

1. Initiate a Return: Contact our customer service team at sales@pacificislandsart.com to initiate the return process. Please provide your order number and the reason for the return.
2. Receive Return Instructions: Our team will review your request and provide you with detailed return instructions, including the return shipping address.
3. Ship the Item: Pack the item securely and include all original packaging and accessories. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the item is defective or incorrect.
4. Inspection and Approval: Once we receive your return, we will inspect the item to ensure it meets our return conditions. We will notify you of the approval or rejection of your refund via email.

Refunds

Processing Refunds

If your return is approved, we will process your refund within 5-7 business days. The refund will be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check Your Bank Account: Verify if the refund has been posted.
2. Contact Your Credit Card Company: It may take some time before the refund is officially posted.
3. Contact Your Bank: There may be processing delays on their end.
4. Contact Us: If you have done all of the above and still have not received your refund, please contact us at sales@pacificislandsart.com.

Exchanges

Defective or Damaged Items

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@pacificislandsart.com and follow the return process as outlined above.

Shipping

Return Shipping Costs

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item.

Shipping Times

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Information

For any questions related to refunds, returns, or exchanges, please contact us:

• Email: sales@pacificislandsart.com
• Phone: +679 9927466
• Address: Pacific Islands Art, Lot 9 Vakabuli Rd , Drasa , Lautoka .

Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

By making a purchase on our website, you agree to this refund and return policy. Thank you for shopping with Pacific Islands Art!